DR Horton Warranty Repair Issues – Round Two – Opponent – Joe
Just as I was finishing up the last post I got a call – from Joe. Joe is the regional manager for warranty repair for DR Horton in my area. Joe is Robert’s boss. Joe does not have an customer service skills.
Joe asked me what was going on. I explained to Joe about the paint, the vent, and the door. Joe started arguing with me telling me that it is an owners responsibility to paint their own patchwork. I told Joe to show me where that is written and where I agreed to it.
Joe got pissed.
From this point Joe would not let me get a word in edge wise. I tried calling him on it and he got more pissed. Finally he said that Mike would need to deal with it. I asked Joe to repeat the number 4 times because he was so pissed he couldn’t talk straight.
Joe hung up on me.
Joe has issues and should not be allowed to answer the phone.
Wow, for some reason that just does not give me the warm and fuzzies and DR Horton.
Time to call Mike…
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