The Masters House

Our issue with the attic storage area has been resolved. The foreman over the construction of the house really put a lot of effort in and got it fixed exactly the way we wanted it. The floor is now the same level as the rest of the second story and the diagonal trusses have been removed. The floor is solid and there is plenty of space for us to put all of our junk stuff.

I really have to give a pat on the back to the foreman. I was hoping that we could get something similar to the way the other houses in our neighborhood had been built out. Well he did not get it similar, he got it exactly. I could not be happier. It is true, a company really wins over a customer when they screw up and fix the issue correctly for the customer.

One of the reasons that I am so happy is the extent that they went to in order to build it the way that we wanted it. They ended up ripping out 3 of the trusses that were put together between the 2 car and the 3rd car garage – THE WHOLE SET OF TRUSSES!!!. They replaced it with the 2 – new – higher trusses that were supposed to be there. Along with that they added a third truss to the double truss that was incorrect (side note – the framers had switched the third and double trusses – the foreman had them do it right).

I know it was not cheep to get 3 new trusses in and then tear out the ENTIRE attic storage area and then rebuild it – but they did it.

At this point when the house is finished I plan on writing a formal letter to Corporate DR Horton to express my gratitude to our foreman for going the extra mile to correct this for us. There was nothing that was stopping him from saying "Sorry, that is the way it was built" and leaving us hanging. Instead, he made it right for us and I want to recognize him for it.

Anyway, there are some pictures sprinkled throughout this post of the attic. I am working on updating the photo album so I will add more pictures there soon.

Technorati tags: Technorati tags: New House, Home Construction, DR Horton, Framing, Austin TX, Round Rock TX, Truss

This entry was posted on Friday, January 18th, 2008 at 9:22 am and is filed under Cami House, Initial Construction . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.